Delivery

Deliveries are made via:

• POS Malaysia services
• Additional days may be required for delivery outside of Pos Laju coverage areas
• Additional days may require for delivery to outskirt areas, hills & Islands (except Langkawi, Labuan, Cameron Highland, Genting Highland & Fraser Hill)
• Standard Delivery Time is 3 to 7 working days
• Standard Delivery Time above is subject to Term & Conditions (https://www.pos.com.my/postal-courier-services/general-mail/?delivery-standard#domestic-delivery-standard)

Return and Refund

1. When seeking a return on a product, please create a return request via your account within 14 days. Once lodged, we will investigate your issues and advise you whether your product may be returned and, where required, provide you with a Return Merchandise Authorisation and instructions on how to return your goods, with which you must comply.
2. Once the product has been received we will either inspect your goods or investigate any claimed defect or, where we believe it is applicable, provide a remedy in relation to your goods. If we do not believe a remedy is applicable upon inspecting your goods (for example, where we believe the goods have been misused, or there was a failure to use in accordance with manufacturer’s instructions, used it in an abnormal way or there has been a failure to take reasonable care), we will reject your claim and return your goods to you. You must cover the cost of return shipping in order to receive goods we have rejected on inspection, and we will provide you with instructions on how to make this payment.
3. Refunds will be issued using the payment method used for purchase. Store credits will be issued to the account used to purchase the goods.
4. We aim to process refunds and replacements within 5 days of receipt by us of the original product, however, depending on your item and the number of returns in our system, this may take longer.
5. When returning your item, please wrap the box with plastic or paper and do not affix any tape to the product packaging.
6. We cannot accept change of mind returns on items that come in sealed packages or boxes where seals are damaged or broken. Any products returned without proper sealed packaging will be rejected under change of mind